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ONLINE SUPPORT TICKET

IT Annual Maintenance Contracts

AMCMMCGLASLA
CallsUnlimitedUnlimited1:00 PMHourly basis
Asset Infrastructure Inventory YesNoNoNo
Desktop Hardware/Software SupportYesYesYesYes
Data/Email/Web Server SupportYesYesYesYes
Network VLAN/Security SupportYesYesYesYes
Network and Email Management/MaintenanceYesYesYesYes
Backup SupportYesYesYesYes
Firewall/VPN/VLAN SupportYesYesYesYes
Cloud Design/SolutionYesYesYesYes
Preventive MaintenanceYesNoYesNo
Backup ReportingYesNoNoNo
Mobile/Cell Device SupportYesNoNoNo
Response Time30 Min30 Min1 Hour1 Hour
Onsite Reporting Time3 Hours3 Hours5 Hours3 Hours
Emergency Reporting Time1 Hour1 Hour1 Hour1 Hour
Remote Tel SupportUnlimitedUnlimited2 calls PMNo
Remote SupportUnlimitedUnlimited2 calls PMNo
Suitable for Firm SizeRecommended for Large Co.Recommended for Co. Looking for Temp SupportRecommended for Small FirmsSupport on Adhoc basis
Validity365 Days30 Days365 DaysMin 20 Hours

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 Office Address

P.O. Box 47156,
4th Floor 402, Noor Bin Talib Building,
Khalid Bin Waleed Street,
Opp. Ascot Hotel, Dubai, UAE

+971 4 3524388
support@addconn.com