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A voicemail system is a centralized system used in businesses for sending, storing and retrieving audio messages, just like an answering machine would do at home.

A voicemail system (also known as voice message or voice bank) is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone.

The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine. Most cell phone services offer voice-mail as a basic feature; many corporate PBXs include versatile internal voice-messaging services, and *98 Vertical service code subscription is available to most individual and small business land line subscribers.